1. FEES

1.1. All courses are exempt of VAT.
1.2 All places must be reserved by us receiving a completed booking form (online or posted) and 50% deposit.
1.3 The balance of the fee is payable 3 weeks prior to the commencement of the course or activity. In the event that the balance is not paid we will have the discretion to treat the booking as cancelled by the client and re-sell the course or activity place.
1.4 The whole course or activity fee is required to reserve a place for any booking made within 3 weeks of the commencement of the course or activity.

2. CANCELLATION BY CLIENT

2.1 All cancellations must be in writing either sent by post or email.
2.2 Out of Your Comfort Zone Ltd. once notified by letter or email of the cancellation will attempt to re-sell the course or activity.
2.3 In the event that the course or activity is resold prior to the commencement of the course or 66activity, the client will receive a full refund less 25% of the course or activity fee to cover administration costs.
2.4 In the event that the course or activity is not resold prior to the commencement of the course or activity, the client will be charged the following cancellation fees:-
2.4.1 50% of the total paid where cancellation takes place up to 3 weeks prior to the commencement of the course or activity.
2.4.2 75% of the total course or activity fee where cancellation takes place less that 2 weeks before the commencement of the course or activity.
2.4.3 100% of the total course or activity fee where cancellation takes place within the final 1 week before the commencement of the course or activity.

2.5 AMENDMENTS

  • Substitution of the original customer for another can be made provided 2 weeks’ notice is given by the substituted customer to the company and the substituting customer satisfies the requirement of the course or activity.
  • All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course or activity/substitution.

A customer may apply, in writing – via email or post, to change course or activity or course or activity dates as long as the original booking is more than 3 weeks from the date of the request. The new course or activity must be one that appears on our website. An administrative charge of £25.00 is payable at the time of change.

Any requests to change course or activity dates within the 3 week period will be dealt with under the terms and conditions relating to cancellation by the customer.

3 CANCELLATIONS BY Out of Your Comfort Zone Ltd
3.1 Whilst every attempt is made to ensure that advertised courses or activity actually run, we will notify the client of cancellation as soon as practicable where we believe on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course or activity.

3.2 Out of Your Comfort Zone Ltd. will notify the client of cancellation no less than five working days prior to the commencement of the course or activity, where numbers as a result of client (s) cancellation fails to reach a workable minimum for the enjoyment and commencement of the course or activity.

3.3 In the event of cancellation clients will be offered the choice of the following options:-
3.4.1 Full refund of the course fee paid;
3.5.2 Another course or activity on different dates.

4. HEALTH, FITNESS, WEATHER AND EQUIPMENT

4.1 Clients should be aware that courses or activities will involve walking over rough, sometimes steep terrain, for a number of miles in varying weather conditions. Each client should satisfy him/herself that he/she is sufficiently fit, and in possession of the appropriate clothes and equipment, outside of the specialist equipment that will be supplied by Out of Your Comfort Zone Ltd relating to the course or activity. Clients are to ensure that they have completed and returned to Out of Your Comfort Zone Ltd, the Consent Form, sent or given to each participating client of the course or activity at time of booking.

5. INSURANCE

  1. Out of Your Comfort Zone Ltd. is fully insured for Public Liability Insurance. It is recommended that all participants are covered by some form of travel and personal insurance prior to participating in Outdoor Courses or Activities; normally these policies cover personal accident and personal liability.6. All participants must be aged 18 or over unless otherwise arranged by discussion with Out of Your Comfort Zone Ltd.

CERTIFICATE OF INCORPORATION
OF A
PRIVATE LIMITED COMPANY
Company Number 9721471